At macu store, we strive to provide a smooth and satisfying shopping experience. Orders can be cancelled only before they are shipped. Once your order is dispatched, cancellation will not be possible. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proper photos and order details. After verification, we will offer a replacement or refund as applicable. Refunds (if approved) will be processed within 5–7 working days to your original payment method. Please note that we do not accept returns or refunds for items that are used, washed, or without original packaging. For any assistance, reach out to us at ajay.bamel19@gmail.com – we’re here to help!